Busted, not broken.
The Boa Guarantee
Our products are tested rigorously in the most extreme conditions. But we know that sometimes, things happen. That’s why we created The BOA Guarantee - assurance that our dials and laces are guaranteed for the lifetime of the product on which they are integrated.
No, BOA is not an aftermarket solution. We work with the world’s best brands to integrate the BOA Fit System during product development for optimized fit and performance. Each configuration is carefully chosen and developed with our brand partners to enhance product performance. Our products are tested rigorously and backed by The BOA Guarantee and can be found in all of your favorite brands across different categories. Explore them here.
No, not at the moment. With the exception of a limited selection of white dials in golf applications, we only offer black dials.
The BOA Fit System dials and laces are guaranteed for the lifetime of the product on which they are integrated. So yes, we can help. The only products not covered are helmets and medical, as the safety of the overall product may have been compromised during impact. We recommend contacting the helmet manufacturer or medical practitioner regarding these types of repairs.
The BOA Guarantee covers dials and laces. To redeem a warranty head to our warranty claim tool, and we'll send you a repair kit free of charge. If you have damages related to sewn or heat welded parts, we recommend reaching out to the footwear manufacturer for their warranty policy.
We process all claims through our online warranty tool. Here, you’ll be walked through a few easy steps to identify the parts you need and the directions to repair them. You can even upload a photo. Once identified, we’ll ship you a free repair kit, and you’ll be good to go.
We’re proud to partner with leading brands to make the world’s best gear even better. While we don’t sell products directly, you can explore BOA products on our website and click through to purchase from the brand.
We’re happy to help with product questions or warranty claims. You can contact our Americas team by email at [email protected] or by phone at +43 6232 93080. Our office hours are Monday - Thursday 8am-12pm & 1-5 pm and Friday 8am - 3pm CET. For other regions, visit the contact us page for more information.
We regularly receive calls, emails, and social posts beginning with, “Your system would be great on...” It’s this enthusiasm and passion for innovation that gets us excited – and confirms we’re doing something truly meaningful. You can contact us at [email protected]