BOA SHIPPING POLICY  

General shipping information  

Orders will be packaged and shipped within 2 business days. (Monday-Friday excluding holidays) 

Shipment and delivery times can vary depending on destination, weather conditions, shipping holidays, peak shipping seasons or if there are any errors with your contact or address information.   

If a warranty kit was not identified for you, your order will be reviewed by a customer service representative.  If no additional information is needed, you will receive an email within 2 business days with your new order confirmation. Your order will be shipped within 2 business days after you receive your order confirmation. 

If you have any questions about your order, please contact our support team.   

Shipping Carriers  

Boa will determine the appropriate shipping carrier for your order. Please see below for more information. 

North & South America- Shipping from Denver Colorado, United States 

Standard Free Shipping- USPS or regional carrier. Your local post office or regional carrier may provide final delivery.  

Expedited Paid Shipping- FedEx Express services (will vary by destination country). 

Europe, Middle East, & Africa- Shipping from Mondsee, Austria  

Standard Free Shipping-GLS or DHL  

Expedited Paid Shipping-GLS Express services or DHL Express services (will vary by destination country). 

Asia & Oceania- Shipping from Hong Kong  

Standard Free Shipping- Hong Kong Post. Your local post office or regional carrier may provide final delivery.  

Expedited Paid Shipping- FedEx Express services.  

Japan- Shipping from Fujimi, Japan 

Standard Free Shipping- Sagawa   

Expedited Paid Shipping- Sagawa Expedited services.   

Tracking Information  

You will receive an email with your tracking information when your order has been packaged and ready for pick up. If you have not received your tracking email, please check your spam or junk folder. If your tracking email was not sent, please contact our support team with your order information.  

To track your package, follow the link in your tracking email or input your tracking number into the carrier’s website.